Let her know that you will always be there to talk to her about it, no matter the problem, and you will listen and not give any opinions unless she wants you to. Tell her that you care very much for her and that you don't want her to feel as if she cannot trust you with her problem, because she can.
But make sure that you don't pry, if she seems like she does not want to talk, then she is probably not ready yet. Let her come to you, just make sure that you are as open as possible and she knows you are there for her whenever she feels ready.
Also, dont assume she has a certain problem, unless she is showing major signs of that particular problem. She may be having problems with family, friends, self-esteem, self-discovery... it could be anything, but let her tell you herself.
BUT- if she seems to be showing signs or doing things that could be dangerous to her health, or you think that she is possibly depressed or thinking of suicide, it is very important that you tell an adult. Such as your parents (if they know her parents,) the guidance counsellor, a teacher, her parents, etc.
Anyway, just hang around with her and do things to cheer her up, too. Take her to a movie or invite her to a sleep-over, talk about anything other than her 'problem' unless she brings it up. If you have fun with her, she will appreciate that you help her get her mind off of her worries.What is the best advice you can give to your friend who have a problem, but you do not know her problem?
Tell her that it's okay if she doesn't want to talk now, but let her know that you'll be there for her, and that she can always come talk to you. Make her feel like she'll be safe coming to you. Then if she finally tells you what's wrong, hopefully you'll be able to help her with whatever's going on. Good luck.
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